STEP 1: HOMEOWNER NOTIFICATION
Homeowners must notify the builder of any defects in writing, giving clear details about the issue. This step encourages transparency and encourages the builder to resolve an issue.
STEP 2: BUILDER INSPECTION & PROPOSAL
The builder has 30 days to offer a solution, such as repairing the issue or providing compensation, or they may choose to inspect the home prior to offering a solution. The goal is to resolve the problem cooperatively without legal intervention.
STEP 3: REPAIR OR RESOLUTION
Once a homeowner is satisfied with the proposed fix, the builder will repair the damage or compensate the homeowner. If the homeowner is unsatisfied, further negotiation or legal action may be considered.